CLIENT CHARTER

UPM Internal Audit Division is committed to :-  

• To Conduct Audit Committee (JKA) meetings with frequency of 4 times a year; and
• To Distribute the decision of the Audit Committee (JKA) meeting to the relevant party within 10 working days after the approval of the Chairman of the Meeting.

 

2025

• Customer Charter Achievement Report - Q1 2025
• Customer Charter Achievement Report - Q2 2025
• Customer Charter Achievement Report - Q3 2025

 

2024

• Customer Charter Achievement Report - Q1 2024
• Customer Charter Achievement Report - Q2 2024
• Customer Charter Achievement Report - Q3 2024
• Customer Charter Achievement Report - Q4 2024

 

2023

• Customer Charter Achievement Report - Q1 2023
• Customer Charter Achievement Report - Q2 2023
• Customer Charter Achievement Report - Q3 2023
• Customer Charter Achievement Report - Q4 2023

 2022

• Customer Charter Achievement Report - Q1 2022
• Customer Charter Achievement Report - Q2 2022
• Customer Charter Achievement Report - Q3 2022
• Customer Charter Achievement Report - Q4 2022

 2021

• Customer Charter Achievement Report - Q1 2021
• Customer Charter Achievement Report - Q2 2021
• Customer Charter Achievement Report - Q3 2021
• Customer Charter Achievement Report - Q4 2021

 2020

• Customer Charter Achievement Report - Q1 2020
• Customer Charter Achievement Report - Q2 2020
• Customer Charter Achievement Report - Q3 2020
• Customer Charter Achievement Report - Q4 2020

 2019

• Customer Charter Achievement Report - Q1 2019
• Customer Charter Achievement Report - Q2 2019
• Customer Charter Achievement Report - Q3 2019
• Customer Charter Achievement Report - Q4 2019

 2018

• Customer Charter Achievement Report - Q4 2018
• Customer Charter Achievement Report - Q3 2018
• Customer Charter Achievement Report - Q2 2018
• Customer Charter Achievement Report - Q1 2018

Updated:: 26/11/2025 [muhammad.isam]